Leou Alven Comendador

Portrait of Leou Alven Comendador Available for opportunities

Deputy Manager, Pharmacy Prior Authorizations at Optum Global Advantage. On the side, builds websites, apps, and digital products as build — Built by Leou.

Results-driven operations leader with 7+ years of progressive leadership experience in BPO and healthcare environments. Proven expertise in pharmacy prior authorizations, team development, and process improvement — consistently raising the bar on quality, productivity, and team engagement.

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150+

Team members led

7+

Years in leadership

6σ

Yellow Belt certified

15

Products built

Career

Work History

7+ years leading teams in healthcare and customer service operations, from team leader to deputy manager.

Optum Global Advantage

Cebu City · July 2022 — Present

Promoted to Deputy Manager, 2026

Deputy Manager

April 2026 — Present Current

Pharmacy Prior Authorizations

  • Oversees and manages team supervisors across daily operations.
  • Drives team performance and the efficient achievement of business goals.
  • People Management
  • Operations Leadership
  • Team Development
  • Performance Management

Team Leader / Supervisor

July 2022 — April 2026

Pharmacy Prior Authorizations

  • Led a team of inbound agents handling provider calls for medication prior authorizations in a complex, compliance-sensitive healthcare environment.
  • Drove performance through structured coaching, performance monitoring, and recognition programs that sustained high engagement and consistent metric achievement.
  • Worked directly with senior management to align team execution with organizational strategy, regulatory requirements, and patient care standards.
  • Healthcare BPO
  • Prior Authorizations
  • Compliance
  • Performance Coaching

Sykes Asia Inc.

Cebu City · May 2019 — July 2022

Team Leader

May 2019 — July 2022

Customer Service Operations

  • Led a customer service team with a sharp focus on elevating CSAT performance.
  • Analyzed satisfaction data to uncover root causes and build targeted action plans that improved outcomes for customers and the business.
  • Delivered structured coaching and used data insights to guide team decision-making and skill development.
  • Customer Experience
  • CSAT Improvement
  • Data Analysis
  • Coaching
Highlights

Key Accomplishments

01

Six Sigma Yellow Belt

Certified process improvement practitioner, applying data-backed fixes in healthcare operations that reduce cost and rework.

02

Bright Ideas Initiative

Developed multiple Bright Ideas that generated thousands of dollars in Quality Net Income (QNI).

03

Automation & Efficiency

Consistently improved NPS, AHT, Quality, and Accuracy, and built an internal Prior Authorization EMR that turns the weekly performance workbook into KPI checks and scorecards.

04

Client Websites, Shipped

Designed, built, and launched sites for APRRC '27, Roll Up Cinnamons, and Fat Fueled, plus AIR/Rally on the web and the App Store.

Capabilities

Core Competencies

Leading teams

Leadership & People

People Management · Coaching & Mentoring · Employee Performance Evaluation · Team Engagement & Culture · Conflict Resolution

Operations & Strategy

Work Planning & Prioritization · Process Improvement · Problem-Solving · Data-Driven Decision Making · Compliance Management

Tools & Technology

Microsoft Excel (Advanced) · MS Office Suite · Workforce Management Systems

Certification

Six Sigma Yellow Belt — Certified

Building products

Frontend

Next.js · React · TypeScript · Tailwind CSS · Vite · Radix UI · Framer Motion · React Flow · Zustand · TanStack Query · React Hook Form · Zod · Recharts

Mobile

React Native · Expo · React Native Skia · Swift · SwiftUI · SwiftData · Swift Charts · WidgetKit

Backend & Deploy

Supabase · PostgreSQL · Prisma · Drizzle ORM · Auth.js · PayMongo · Brevo · Vercel

On the side

Built by Leou

Websites, web apps, and iOS apps — client work and my own products — published under build — Built by Leou at builtbyleou.info. From concept to launch.

Portfolio · Live

build — Built by Leou

www.builtbyleou.info ↗

My digital product portfolio: the websites, web apps, and iOS apps I’ve taken from concept to launch — 15 products with full case studies, client testimonials, and the services I offer. build — Built by Leou is the brand; I’m the person behind it.

  • Next.js
  • Vercel
  • Product design
Explore the work Visit site
Home page of builtbyleou.info: build, I build digital products that turn ideas into businesses
01AIR/RallyPickleball discovery and booking platformFlagship · Web & iOS 0213CCebu’s car rental marketplace, with a branded store for every rental businessLive 03Prior Authorization EMRKPI checks, action items, and scorecards for a prior authorization teamInternal tool 04KASSIX POSA point of sale for small businesses, on any deviceLive 05bIODATAAI-assisted resume and biodata builderLive 06DICTAA social network where every post is a designed quote cardiOS · Live 07Client websitesAPRRC '27 · Roll Up Cinnamons · Fat FueledClient · Live

All 15 products, with case studies, at builtbyleou.info

“Leou took our vision and turned it into a website that feels exactly like our brand—professional, simple, and easy for our customers to use.”
Keith Pompey Tubilan · Owner, Roll Up Cinnamons
“Leou transformed our vision for APRRC '27 into a professional website that represents the scale and excitement of the conference.”
Griffins Malazarte · Conference Chair, APRRC '27
“Leou captured the energy and discipline behind Fat Fueled and turned it into a website that truly represents our brand.”
Lee Stephen Fat · Owner/Coach, Fat Fueled

Open to opportunities. Let's talk.

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