Available for opportunities
Deputy Manager, Pharmacy Prior Authorizations at Optum Global Advantage. Builds software on the side.
Results-driven operations leader with 6+ years of progressive leadership experience in BPO and healthcare environments. Proven expertise in pharmacy prior authorizations, team development, and process improvement — consistently raising the bar on quality, productivity, and team engagement.
60+
Team members led
6+
Years in leadership
6σ
Yellow Belt certified
6
Side projects shipped
Full-stack products, mostly on Next.js and Supabase. Ordered from most to least polished; the flagship is live.
01
Flagship · LiveAirbnb for pickleball courts
A pickleball court discovery and booking marketplace. Web app with an Expo / React Native mobile companion. The most actively developed project.
02
Case studyOfficial conference website plus a registration and admin dashboard for the Asia Pacific Regional Rotaract Conference — Cebu, May 2027.
03
Case studyA personal finance dashboard with budgeting, reporting, and PDF / Excel export.
04
Case studyTurn Data Into Clarity
A visual, node-based data workflow and ETL builder.
05
Case studyA Supabase-backed personal finance tracker with a static HTML / JS front end.
06
Case studyAn earlier finance-tracker experiment built as an offline-capable, installable PWA.
01
Certified process improvement practitioner with hands-on application in healthcare operations, identifying inefficiencies and implementing data-backed solutions that reduce cost and rework.
02
Developed multiple Bright Ideas that generated thousands of dollars in Quality Net Income (QNI) — translating frontline insights into measurable organizational value.
03
Passionate about driving process efficiency through automation, consistently improving team-level performance metrics including NPS, AHT, Quality, and Accuracy scores.
April 2026 — PresentOptum Global Advantage
Cebu City · Pharmacy Prior Authorizations
Oversees and manages team supervisors while driving daily operations, improving team performance, and ensuring efficient achievement of business goals.
July 2022 — April 2026Optum Global Advantage
Cebu City · Pharmacy Prior Authorizations
Lead a team of inbound agents handling provider calls for medication prior authorizations in a complex, compliance-sensitive healthcare environment. Drive team performance through structured coaching, performance monitoring, and recognition programs that sustain high engagement and consistent metric achievement. Collaborate directly with senior management to align team execution with organizational strategy, regulatory requirements, and patient care standards.
May 2019 — July 2022Sykes Asia Inc.
Cebu City · Customer Service Operations
Led a customer service team with a sharp focus on elevating CSAT performance. Conducted in-depth analysis of satisfaction data to uncover root causes and develop targeted action plans — consistently driving positive outcomes for both customers and the business. Delivered structured coaching interventions and leveraged data insights to guide team decision-making and skill development.